01
How do I place an order?
Please contact us with your requirements.
1. Email us sales@krohli.com
We will then contact you to discuss your order and requirements and provide a quotation based on ordered quantities.
02
How do I get my Tax Invoice?
If you haven't received a Tax Invoice at time of purchase, please email us at sales@krohli.com and leave your details including date of purchase and we will email your Tax Invoice.
03
Can I cancel or change my order once the order is confirmed?
You can cancel or change your order before you submit the payment. We will commence processing your order once the payment has been confirmed. Please email us as soon as possible if you wish to cancel or change your order. If the item has already been shipped, you will not be able to cancel or change your order.
04
How do I check my order status?
All orders which are sent Interstate will have tracking information. This information can be emailed to you upon request. Once we have confirmed your payment, we will dispatch your order with 3 business days.
05
How do I pay?
KROHLI accept the following payments:-
* Paypal (please supply your paypal registered email address).
* Bank Deposit - Please put your Surname/Company Name as reference when using Internet Banking or the last 4
digits of the item number when you deposit funds over the counter. Please email us for further information regarding
bank deposit.
* Credit Card - Mastercard, Visa, EFTPOS.
06
Can I pick up my goods?
Yes - Please contact us beforehand to ensure stock is ready to be collected.
07
What is a P Trap & S Trap?
Toilets can be installed 2 ways. On the P trap toilet, the waste pipe is installed through the wall while the S Trap toilet is connected through the floor. These measurements do change on each toilet. Please refer to the item description for exact dimensions.
08
How do I get answers to specfic product questions?
Email us your question to sales@krohli.com and we will try to answer any queries and questions you have as soon as possible. Please quote the product and the relevant item code in the email.
09
Do you offer Warranty on your Products?
Yes - please refer to our Warranty Page for full details.
10
What is your Exchange Policy?
* Customers can return or exchange goods for a refund within 7 days after the sale date.
* All postage costs including any return postage fees are to be paid by the customer.
* Items returned will be subject to a restocking fee of 20%.
* Customers must contact us prior to shipping the goods back.
* Items must be returned in their original packaging and in original undamaged condition.
* All items will be thoroughly checked upon receipt.
* Krohli reserves the right to reject any refund at its own discretion.
11
Why are your prices so low?
Krohli can offer prices substantially lower than other outlets because:
* We source our products directly from manufacturers around the world;
* We do not involve or rely on any intermediaries to source our products.
12
Shipping/Postage Information?
* Items will not be shipped until payment has been received in full and presented as clear funds. It will then be shipped within 1-2 business days after clearance has been confirmed.
* Goods will be packed to ensure their safe arrival.
* A tracking number can be provided upon request.
* Multiple items will be charged for combined postage and will be packed accordingly to minimize shipping costs.
* If item is to be delivered via Courier, we can not accept PO Boxes as the delivery address.
* All items will require a signatures upon delivery.
Large Items - Shipping Information/Postage (MELBOURNE METRO)
* We organise delivery on the day you require.
Large Items - Shipping Information/Postage (INTERSTATE)
* Large items include: Toilets, Shower Screens, Bathtubs, Vanities, Marble Countertop Basins, Large Ceramic Countertop Basins, Shower Rails, Freestanding Bath Tapware.
CONTACT DETAILS
POSTAGE CALCULATION
* Please email us by sending your details and the items you require on the enquiry form and we will provide you with a postage quote.